Frequently Asked Questions
QUESTIONS? WE ARE HERE TO HELP…
SHIPPING & DELIVERY
What better way to say, “ Happy Birthday, Miss You, Thank You, I love You or Just Thinking of You” than with a beautiful PEACHBOX at their doorsteps? We understand how important this gift is and we will do everything possible to make it perfect! Thank you so much for your trust! You’re a Peach!
HOW LONG WILL IT TAKE FOR MY GIFT BOX TO SHIP?
PEACHBOX CO. gift-boxes generally ship within 1-2 business days. If you choose expedited shipping, we will ship as soon as possible.
HOW DOES SHIPPING WORK?
All orders are fulfilled and shipped out of our Peachouse Warehouse located in Methuen, Massachusetts, Monday - Friday, 9am - 5pm Eastern Pacific Time. Shipping varies depending on your specific needs and location, we encourage everyone to track their orders via our website for quick order tracking updates.
DO YOU SHIP INTERNATIONALLY?
Yes! We use DHL for international orders, but please feel free to contact us if you would like to ship outside of the U.S., we would be happy to help find the best rate for your specific destination.
IS SHIPPING INCLUDED?
Although we are constantly working to keep shipping costs low, per-box shipping is an additional cost. We do offer several shipping options at checkout and encourage you to choose the best option for your delivery needs.
WHAT IF THEIR PEACHBOX ARRIVES EARLIER THAN I NEED IT TO?
Sending it for a special occasion? Birthday, Mother’s Day, Anniversary, etc. let us know and we’ll add our super sleek and fun "TO BE OPENED ON ____" sticker to the front of their shipping package. We even added, “Promise, it’s worth the wait” and we mean it! ☺
HOW DO I KNOW WHEN MY BOX ARRIVES?
We know you are anxious to surprise them with your beautiful gesture! We’ll be sure to keep you informed along the way and send you an email upon arrival!
Oops! SEEMS I MISSED THE ADDRESS AND MY ORDER SAYS UNDELIVERABLE.
Sorry to hear! We know accidents happen. We're happy to help call carriers, and track down packages the best we can. If the delivery was unsuccessful due to customer error, most often an incorrect address, we're happy to ship a replacement, but do charge shipping fees.
WILL MY BOX INCLUDE A RECEIPT?
We understand most of our boxes are shipped directly to the recipient and most often are gifts so no worries, we will be sure to keep your secret and privacy! Their PEACHBOX will never include receipts or inventory packing slips.
RETURNS AND EXCHANGES:
PEACHBOX Co. orders are final. We take great pride in ensuring your gift is delivered in the most pristine condition, we do understand things can get rocky along the way. If you are not satisfied with the way your PEACHBOX reached its destination, or you have any suggestions on how we can better serve you, please let us know. Experiencing trouble with your order? Please email us at firstname.lastname@example.org and we will help you right away. Feel free to chat with us right online as well.
I LOVE YOUR SELECTION OF READY TO SHIP BOXES BUT CAN’T DECIDE?
Absolutely! We want them to love their gift and we will do anything possible to make that happen. Send us a note at email@example.com and we’ll be happy to help you choose the right one!
MY RECIPIENT HAS FOOD SENSITIVITIES, HOW DO I CHOOSE?
If your PEACHBOX includes dry foods, please be sure to read all ingredients and allergens.
CAN I INCLUDE A NOTE?
Making it special is what we are all about! Choose from our collection of greeting cards, leave a special note and we will hand write it for a personal touch.
WHAT ARE THE OPTIONS FOR GIFT BOXES?
Our gifts are packaged in our signature PEACHBOX Co. boxes, you can choose from our very chic Hide or very sleek Leather colors. We offer three box sizes; small, medium and large, your order will be packed to perfection based on the items selected. Every order includes a grosgrain gray ribbon, matching sticker and your selection of our signature greeting card. Want to make your gift extra special and personalize them to your event and/or brand? Personalizing is what we are all about, weddings to corporate we can do it all! Please get in touch via our contact form or send us a note at firstname.lastname@example.org we’d love to hear about your upcoming occasion!
DO YOU MAKE PERSONALIZED CLIENT GIFTS?
Yes, we do! We’d love to work with you in creating the most thought, personal and useful gift for your clients and business partners. We’ll work together to create the perfect gift that best reflects your work and brings your brand to life. We are happy to ship your client gifts right to you all in one order, or directly to your clients. We have a minimum order of 10 gifts for personalized/branded gifts.
DO YOU MAKE PERSONALIZED CORPORATE GIFTS?
Yes, Yes! We love celebrations and we’d love to be a part of that moment with you and your company! Special milestones, holidays, conferences, sales initiatives, parties or any other important event. We will work with you to create just the right gift that is perfect for your brand and/or event. Send us a note at email@example.com or use the contact form for quicker access – Excited to hear more!
DO YOU MAKE WEDDING/BRIDAL PARTY OR SOUVENIR GIFT BOXES?
We do! Weddings are our FAVORITE and we are so honored that you are considering our help on your special day! We love creating beautiful and memorable wedding/bridal party gifts that are customized to you and your loved one. You can either send us an email to firstname.lastname@example.org or drop us a note via our contact form! Yay, can’t wait!
DO YOU MAKE CUSTOM GIFTS?
Can’t find that special gift you are looking for? No problem, we are happy to work with you and help find exactly what you are looking for. Please send us a note via our contact form or email email@example.com we’ll make sure they love it!
WHAT SIZE ARE YOUR BOXES?
We carry three box sizes, small; 6.5” x 5.5” x 4” / Lid 3.5”, medium; 8” x 10” x 4” / Lid 3.5” and large; 15” x 11” x 6” / Lid 5.5”. All sizes are available in our very chic Hide color or very sleek Leather color. Our boxes are extremely rigid, highly sustainable and make a beautiful storage box for your home or office. Each gift goes out in a shipper box so your PEACHBOX arrives in the most pristine condition.
MY BRAND WOULD MAKE A PERFECT ADDITION TO YOUR PEACHBOXES! HOW CAN I REACH OUT?
Ahhhh yes! We love new products and are obsessed with makers and creators! If your product fits
our brand, we’d love to hear all about your story and how we can work together.
Don’t be shy, send us a note to firstname.lastname@example.org.
DO YOU PARTICIPATE IN STYLED CAMPAIGNS, EVENTS AND INFLUENCER
Absolutely! Creating is what we do! If you’re interested in working with us on a special event, promotion, Instagram giveaway, content campaign, wedding shoot or anything in between we would be thrilled to hear all about it!
DO YOU OFFER PROMO CODES?
Absolutely! We are so grateful you are here and would like to thank you by providing 10% off your first order! Sign up to our newsletter and your promo code will be emailed right away!
CAN I COMBINE DISCOUNT CODES?
Pick your favorite (ONE) and run with it! ☺ Our discount codes are not stackable.
WE HAVEN’T FULLY ANSWERED YOUR QUESTION?
Send us a note at email@example.com we’d love
to hear from you and are more than happy to chat!
We reserve the right to cancel any order that circumstances deem necessary. Although this rarely happens, we’d be sure to contact you.